Once delivery confirmation becomes available, Shades Lashes is no longer liable for any lost, stolen, or misplaced packages. It is the Purchaser's responsibility to provide complete and accurate address and contact information.


We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser.


If you are not completely satisfied with your purchase simply contact Shades Lashes, Customer Care by email ( and we will assist you with the returning/exchanging process. We must be notified within 15 business days, and items need to be returned within 30 days of the purchase date. Shipping cost will not be refunded.

All sales and discounted items are FINAL sale.